Hong Kong SAR

Shipping

Shipping method	Cost	Time
Loading	Loading	Loading

* The shipping cost might change slightly at checkout due to currency conversion and rounding.

Handling times

Orders placed on a business day by 11:30 AM (Finnish time) will be dispatched the same day, otherwise the next business day.

Customs duties & taxes

We ship from EU, customs duties & taxes might be payable on arrival.

Customs duties & taxes may be payable for orders outside EU when the shipment arrives to your country. Please contact your local customs office to determine whether there will be any charges and how much they will be. We are not responsible for these charges and they are not included in the shipping costs.

If the order returns from customs because of unpaid taxes & duties or other local regulation, we will apply the normal return policy and return shipping costs will be deducted from the refund amount.

Order tracking

You can follow your order with the link in the order confirmation or by logging in to see your order details.

Out of stock items and pre-orders

Each pre-order item has a shipping date estimation, which is based on the current information we have. It is subject to change and the actual date can be earlier or later. Pre-ordering ensures you'll receive the product from the incoming stock. Subscribing to stock notification will inform you when it arrives.

If the product is out of stock and not available for pre-order yet, you can only subscribe the stock notification and you'll be notified by email once the item arrives.

If your order contains both pre-order and in-stock items, we normally ship all at once as soon as all items are in stock. However, exceptions can be made and we can split the shipment in two on case-by-case basis. Shipment splitting may incur additional shipping costs.

What if something went wrong?

Damaged product

If the product is damaged during shipping, please take photos of the damaged product and send the images and additional info to our customer service at support@mukama.com. In this way we are able to make the reclamation on your behalf faster. Please keep the damaged packaging. We will replace the damaged item.

Wrong or defective product

We are fellow humans, and sometimes we make mistakes. If we send you the wrong or defective product, please contact our customer service as soon as possible. We'll replace the product right away.

Other issues

Please contact our customer service in all questions, we are happy to help!